Privacy
Your story stays your story.
We collect only what is needed to create, deliver, improve, and support your song. Personal memories are not turned into a public profile.
What we collect
We store the details you enter, the finished song and lyrics, and the order status. If you purchase, we also store your Stripe checkout identifiers and email address. We keep a one-way hash of your network address for abuse prevention, never the raw address in our rate-limit table.
How we use it
Your answers are shared with our music production partner to make your requested song. We use order data to provide the preview, verify payment, deliver the download, prevent abuse, and resolve support requests. We do not publish your story or sell personal information.
Retention and deletion
Unpaid songs are scheduled for deletion after seven days. Purchased song files are retained for at least 30 days so a download can be recovered. You may request earlier deletion through Support. Do not include medical, financial, account, or other highly sensitive data.
Payments and providers
Stripe processes payment information; Tell It in Song does not receive or store full card numbers. Our hosting, storage, and music providers process data only as needed to operate the service.
Campaign measurement
If you arrive through a campaign link, we may store its source, campaign, and content labels with the order. These labels help us understand which messages lead to previews and purchases. They do not include the personal story you submit, and we do not sell them.
Last updated July 25, 2026.